Terms and Conditions

Casino 21GoldCasino contracts the services of Play United casino management group to handle its Download, Customer Management and Support. Play United specializes in providing friendly and professional support services to all casino patrons including, and not limited to, customer support, communication, and casino promotions. Play United is dedicated to maintaining a truly fair, transparent, and highly secure gaming environment.

Players may enter and play Games free of charge and without betting money. Players who choose to play for money do so at their own discretion and risk. As in any gambling game, there is the risk of loss of money. Player understands that by joining Casino 21GoldCasino, they are joining the Play United Network of Casinos wherein they are subject to a single account restriction per person and/or per environment where computers are shared and/or per e-mail address By playing at this Casino, you represent and warrant that you fully understand and agree to abide by the following terms and conditions:

Casino 21GoldCasino is restricted to individuals of legal age of majority who are residents of jurisdictions (“Players”) where the use of the Casino and its games (“Games”) is not prohibited by law. All casino games are void where prohibited by law. Minors are strictly forbidden to play.
No purchase is necessary to play. Players may enter and play free Games of charge and without betting money. Players who choose to play for money do so at their own discretion and risk.

By using the Games software, Players agree to be bound by the following:

  1. Player is the age of legal majority in the jurisdiction in which Player resides.
  2. Player understands that Player may play free games or play casino games for money. Player does not find the Game of the Web site to be offensive, objectionable, unfair, nor indecent.
  3. Player shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and blameless, and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player’s; (i) entry, use, or reuse of the Web site, (ii) use of any materials at the Web site, (iii) entry, use, or reuse of the Casino Server, (iv) participation in the Game, or, (v) the acceptance of any Prize.
  4. Player shall periodically review at a rate not less than once monthly these Terms and Conditions posted at this Web site.
  5. Player shall not participate in the Games, open, use or reuse an account, enter the Web site, or the Casino, nor accept any Prize if Player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change periodically.
  6. Members are solely responsible for their account transactions and should keep their account information confidential. Should a member give away, share or lose his account number and/or password, the casino will not be held liable for any claims regarding that account.
  7. Personal identity and details of all members will remain confidential. The Casino will not report wagering information on behalf of any member.
  8. The Casino cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, this Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in the Casino account under any of the following circumstances.
    a. If the name on your casino account does not match the name on the credit card(s) used to deposit money into the account.
    b. If you provide false and or misleading information used to open a Casino account.
    c. If you are not of legal age in the jurisdiction where you reside.
    d. If you reside in a jurisdiction, where law prohibits the use and participation of such games.
    e. If you have allowed or permitted (purposely or not) another party to play on your casino account.
    f. If you have reversed or charged back any of your purchases on your casino account.
    g. You are allowed ONLY ONE ACCOUNT. Winnings will only be paid to players having ONE account. If you have more than one account, all winnings and bonuses will be VOID. Under the terms of membership as a player with this casino and Play United, you are permitted to have a single account to use within the entire Play United Network of Casinos.
    h. If you are found cheating or if it is determined by ORCHID CASINO that you have used a system or machine, be, it an additional computer, additional software or otherwise used to circumvent the natural randomness of our systems.
    i. The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit or withdrawal.

    The Casino will act as the final arbitrator or any dispute involving itself and any other party. The Casino reserves the right to employ an arbitrator of it’s choice to act as an agent of arbitration in the event of a dispute.

  9. Before any withdrawal totaling more than $100. U.S. Dollars is authorized, a FVF [Fax Verification Form] must be properly printed, clearly filled out, and faxed back to the Casino before any monies will be sent. The Casino reserves the right to request a FVF at any time and may terminate any account that does not satisfactorally complete and/or return the FVF in a time period determined as reasonable by the Casino. In such a case, the Casino may unilaterally determine resolution of any account funds.
  10. This Casino reserves the right to withhold any amount in excess of the players original deposit from a player’s withdrawal if the play bonus is wagered in Blackjack, Baccarat, Roulette, Craps, Sic Bo or all 4-line Video Poker Games. The Casino reserves the right to refuse or rescind the play bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player’s membership and to prevent the player from accessing the Casino in the future. A maximum of $5000 (Five Thousand US Dollars) will be sent per week, all balances will be sent in increments of $5000 the following week(s). If any of a player’s real money deposits to the casino are reversed due to insufficient funds, chargeback, or any other reason, irrespective of the payment method, the casino withholds the right to cancel any bonuses, credits, wins or withdrawals. Play bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be canceled.The Player is fully aware of the fact that his credit card, when used for deposit/purchase will be immediately billed after deposit/purchase.All PLAY BONUS credits are for wagering purposes only. (No withdrawal will be honored for an amount less than the PLAY BONUS.) Upon a withdrawal request (regardless of the number of deposits), any amount up to the equivalent value of the PLAY BONUS will be deducted from your play balance or winnings prior to settlement. The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS). All deposits must be wagered at least once before cashing out. All rules and regulations contained herein represent the complete and final agreement between you and the Casino and supersede any and all prior agreements. This agreement shall also be deemed an exclusive agreement between you and the Casino. All deposits must be wagered at least once before cash out. Players from Sweden, the United Kingdom, Australia, Germany, Denmark, and Israel are required double wagering requirements on all promotions unless otherwise stated.
  11. The Casino reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will become effective immediately. It is solely your responsibility to review the Terms and Conditions no less than once monthly.
  12. All rules and regulations contained herein represent the complete and final agreement between you and the Casino and supersede any and all prior agreements. This agreement shall also be deemed an exclusive agreement between you and the Casino.
  13. If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Casino.

Your privacy as a Casino patron is always assured. The following statement discloses the privacy policy for this Casino:

Web Traffic Information / Cookies
Our site logs Internet IP addresses automatically to verify the nationality of patrons. This protects all patrons as there are a number of countries that are restricted from online gaming. Upon login, the site employs cookies (small pieces of information stored by your browser on your hard drive) to remember you as you visit pages at the Casino site so that you don’t have to re-enter your login information continually. Once you close your browser, the cookies are permanently disabled. In any case, cookies do not contain any personally identifiable information.

Account Information
Required information for establishing an account includes: Name, address, tel., login and password (customer-determined), e-mail address, and the applicable payment information. This information is asked for in order to:

a) Verify user identity.
b) Protect both the players and our operations from fraud.
c) Comply with legal requirements.

All of the information offered during the account creation process is kept in the strictest of confidence. Information regarding bonus and promotional programs will be sent through e-mail. However, at any time, users may click here

Winnings

The strict confidentiality of each user’s winnings and cash-outs is a primary consideration of the Casino. It is up to you to determine whether or not to report these winnings to the appropriate authorities.

Security
We use the most cutting-edge methods to ensure that your information remains secure with us. All information is transferred through proven encryption technologies and, once stored on our servers, all data is maintained with the latest Firewall technologies available. Both our web site and software employ all available means to maintain the accuracy and privacy of data and to protect the data from being abused and/or lost. If you have any other questions or concerns, Please do not hesitate to contact our Customer Support center at any time – 24 hours a day, 7 days a week – with any questions regarding the security of Casino transactions. Our Customer Service representatives have been trained to assist you with all questions/concerns.

Legal Disclaimer
We may disclose personal information only when required by law or when it is necessary for our protection.

Changes to this Policy
If our privacy policy is altered in any manner, those changes will be posted on this page so that you are always informed about what information we collect, how it is used, and under what circumstances it may be disclosed.